Step 4 – Installation Call

Posted on: December 9th, 2019 by The Carpet Guys
What to expect from The Carpet Guys, Step 4 - Installation Call blog banner

Now that you have your appointment set up, you can expect Step 4 – the installation call. The Carpet Guys want to break down the process for 10 Easy Steps to New Flooring and this is Step 4 in detail.

It’s early in the morning.  The sun isn’t even breaking on the horizon. Most people are still snuggled in bed, under the covers.  But our warehouse crew has already arrived, put the coffee on, and are unplugging the forklifts from the charging stations.  All carpet or sheet vinyl cuts are complete.  Boxes of laminate, hardwood or LVP/LVT are on pallets and ready to be acclimated to your home.  Our dispatcher has printed out every work order and has coffee in hand as she turns the space heater on in her office.  When that first installers van rolls into the warehouse at 7am, we are ready to roll!

The Carpet Guys warehouse in the early morning load out cartoon image

The installer arrives and receives their scheduled work orders from our dispatcher.  She has already coordinated how many installations can be scheduled for that day.  This is dependent on many factors:

  • How many square feet of product will be installed
  • Which product is being installed
  • If the space for installation is a simple square or has many cuts and objects to contend with
  • Is there furniture to move and how much
  • If the installer is pulling out an old floor or laying overtop
  • How many assistants the installer has on their crew or if they work alone

Coverage Area

The installation crew knows who the customer is and where they are going for their installation, based on their paperwork.  The Carpet Guys currently cover southeast Michigan.  We go as far north as Interstate 69 and west as U.S.-127.  This includes locations like:

  • Memphis
  • Fowlerville
  • Manchester
  • Milan
  • Flat Rock

If you live outside of this service distance, please don’t hesitate to contact us.  We are constantly expanding our coverage area having recently added East Lansing in the past few months!

Once the crew knows where they are going, they load your specific flooring into their van.  They check the work order for any transitions, seam tape, or other tools they may need to load before leaving.  This is when they pull out of the warehouse and make the call to the customer.

Installation is on the Way

When scheduled, you’re given a day for your installation.  It is difficult to be exact about the arrival time since it depends on factors outside of our control.  How far the home is from our warehouse? What the weather and driving conditions are for the day?  If you’re scheduled in the afternoon, the installer may have encountered difficulties during his morning job.  This could push the arrival time out a bit further than expected.  Rest assured that our professional installers will work from 7am to 7pm to make sure every aspect of your installation meets your highest expectations!

So, if you need carpet in Ann Arbor or laminate in Detroit, Be Wise, Call The Carpet Guys!  We handle all your flooring needs.  855-4-MY-GUYS (855-469-4897) or fill out our Free In-Home Estimate form and one of our specialized Design Consultants will come to your home.

 
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